We do not offer refunds, but you may exchange your unopened and unused products for other items within our store within 7 days of purchase. Contact us at to let us know that you would like to make an exchange and will be returning your product within the 7-day time frame to request the return shipping address. Return shipping costs is at the buyers expense, and a tracking number must be provided for the return. Once we have received the items you wish to exchange, we will contact you to place a new order and get the new items shipped out immediately. If there is a difference in price, you will be charged accordingly and/or provided a store credit. Shipping Costs are non-refundable.

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at . We will be happy to replace your purchase, and ship another once we have received the defective item. Exchanges must be made within 7 days of purchase.

**Please note we are not able to accept back any products that have been used.


Although the products here at the Brown Sugar Collab are made by women of color and more specifically black women, the products are for everyone! We look to support any and all groups of marginalized people!